Refund Policy

VICE welcomes any attendees to reach out via our contact form to discuss a ticket exchange or refund. All situations are unique, but in general VICE uses the following guidelines when considering a refund:

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1. Tickets

• Refunds requested greater than 7 days prior to the event will be granted in full. Any processing fee associated with purchase will not be refunded. 

• Requests made less than 7 days prior to the event are considered on a case by case basis.
   

2. Merchandise/Add-Ons

• All refunds for merchandise and add-ons are considered on a case by case basis and are dependent on the production status of the items in your order.

• Refunds for any customised or personalised artwork will be at the sole discretion of the artist.

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3. Ticket Transfers

• Ticket transfers can be arranged up to 7 days prior to the event and include all purchased merchandise and add-ons, with the following limitations:

• Personalised art or apparel cannot be changed after production begins.

• Merchandise included as part of a pack (IE- Sponsor/Super Sponsor Tote bags) cannot be separated from the entry ticket. To be abundantly clear- Everything included in your sponsor/super sponsor ticket will be transferred to the new holder.
   

For any assistance with ticketing, including a transfer or refund, use the contact form below!

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Refund specific contact box including things like order ID and email.